We spent the week moving a few bigger improvements closer to everyday use, while tightening reliability in the places teams feel most: navigation, inbox work, calls, e-signatures, and integrations.

New and rolling out

  • 🚀 AI voice and text is live for all accounts (requires Phone and Inbox plan or Operations Pro).
  • 🧭 The refreshed app sidebar is now the default experience, with navigation grouped into Workspace, Records, Insights, and Resources.
  • 📬 The improved Inbox filter bar is moving out of Early Access, giving teams one place to combine scope, status, assignee, and tag filters.
  • 🏢 Property/building-level Autopilot workflows are rolling out for eligible accounts, helping teams start workflows against a property or building without requiring unit context.

Phone & Calling

  • 📊 Missed Call reporting is gaining callback rate, average time-to-callback, and an unreturned-calls filter so teams can spot which callers still need follow-up.
  • 📞 Outbound calls are more reliable when calling numbers with phone trees, including keypad selections like “press 1”.
  • 🧾 Call activity attribution is more dependable for shared outbound lines and floating-dialer calls.
  • ⚙️ Phone number cleanup is safer when users are removed or phone seats change.

Inbox, Email & Documents

  • ✉️ Connected inboxes can be deleted more reliably when a mailbox needs to be reconnected.
  • 📨 The Assigned to Me inbox view is more accurate after a fix for conversations assigned to other teammates appearing in the list.
  • 📄 E-signature sending from pipeline deals is more reliable when a template expects an owner recipient role.
  • 📝 E-signature setup is safer when a mapped assignee role has been removed.

Workflows & Integrations

  • ⚙️ Autopilot rules can now auto-disable after repeated failures, helping prevent the same broken rule from continuing to error.
  • 🏠 AppFolio-connected workflows handle cancelled move-in dates more carefully, reducing early tasks from stale move-in data.
  • 🧩 Parser updates improved Zillow, Trulia, HotPads, and referral-source lead data, including property addresses, prospect names, and agent referral fields.
  • 🚀 Conversation list API responses are more reliable after query work to reduce timeouts.

Stay tuned for more as the larger search and reporting updates continue to roll out.